Parent & Student Mobile Training
Audience: Customer success training parents; school front office
Duration: ~45 minutes
For parents: Share verbal walkthrough — do not send internal MD files.
Learning objectives
- Direct parents to the correct portal
- Help parents install the mobile PWA
- Explain what parents and students can self-serve
1. Which portal?
| User | URL | Not this |
|---|---|---|
| Parent | https://skolzo.com/parent/mobile/home | crm.skolzo.com (staff only) |
| Student | https://skolzo.com/student/mobile/home | ERP admin |
Parents invited via guardian link on student record in ERP.
2. Install mobile app (PWA)
- Open https://skolzo.com/parent/mobile/home on phone Chrome/Safari.
- Sign in with parent email.
- Tap Add to Home Screen.
- App opens to parent or student home.
See the Parents portal guide and Mobile PWA guide.
3. Parent features
| Feature | Mobile route |
|---|---|
| Home dashboard | /parent/mobile/home |
| Fees & payments | Fees section |
| Homework | Child homework list |
| Attendance / leave | Leave request |
| Announcements | Notifications |
Push notifications require opt-in in profile.
4. Student features
Students with portal accounts (students.portalUserId):
/student/mobile/home— timetable, homework, announcements- Submit homework attachments
5. Staff responsibilities
- Keep guardian phone/email accurate in ERP student profile
- Publish invoices before fee due reminders
- Respond to leave requests in ERP attendance module
Practice exercise (CS/trainer)
- Log in as demo parent on phone.
- Install PWA and open from home screen.
- View fee balance and one homework item.
- Submit a test leave request; approve as teacher in ERP.
FAQ
Parent sees CRM login page? — Wrong URL; use https://skolzo.com/parent/mobile/home.
Two children? — Parent switches child from profile picker on mobile home.
Go deeper: Parents portal guide · Mobile PWA guide